© 2017 Element 6. Website by EMERSA CREATIVE

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BUSINESS HOURS
Monday-Friday
9am - 5pm PST

and by appointment

 

SERVICE CENTER

1636 E. Edinger Ave . Unit N

Santa Ana, CA 92705

Phone (949) 333 3839

FAQ's

How long will my repair take?

Paint Chips and Touch ups - Current turn around time is 2 weeks or less.*
Carbon Repair and Paint - Current turn around time is 3 weeks or less.*

Full Frame Custom Paint - Current turn around time is 4 weeks or less.*

 

* An accurate date of completion will be provided once a job asessment is complete and job is accepted. 

 

 

Do you offer an expedited service?

Yes, we do offer an expedited option on all our services for an additional fee. The expedited fee is usually an additional 50% of the regular repair cost. Please let us know your desired date of completion and we will let you know. 

 

 

Do I need to disassemble the bike?

If you are able to dissassemble your bike, great. If not, no worries, we have a full service center with a team of professional mechanics. We can take care of dissassembly and reassembly for an additional fee.

 

 

Do you warranty your work?

Yes. We offer a Limited Lifetime Warranty on the repair for the original owner. Please see our Warranty information.

 

 

What do you repair?

We repair all types of carbon bicycle frames. We offer a free assessment on all repairs. Occassionally there are some repairs that we will not undertake. We DO NOT repair wheels, seat posts, stems and handlebars.

 

 

Will the repair effect the ride quality?

Ride quality and characteristics will not be influenced by our carbon repair, the repaired area is generally stronger than before. We are careful to replicate the orientation of the fibers to preserve the frames intended feel. Your frame will ride in most cases, exactly the same as before your damage. On larger repairs the frame weight may be increased very slightly.

 

 

Can I obtain an assessment via email?

Yes. Please fill out our Contact form, we will call or email you with further instructions on sending us photos for assessment. We require, clear photos of the complete bicycle or frame AND clear photos of the damaged area.

 

 

Can I deliver the frame directly to you?

Yes. You may deliver your frame to our service center during business hours, Mon-Fri 9am - 5pm or by appointment.

Element 6 Service Center

1636 E.Edinger Ave, Unit N, Santa Ana, CA, 92705

 

 

 

How do I ship my bike to your store?

We like to know your bike is on the way. Please fill out our Contact form, we will call or email you with detailled instructions on packing and shipping your bike to us. 

 

 

Can my local bike shop send you my frame or repair?

Yes. It can be shipped directly to our service center at Element 6, 1636 E.Edinger Ave, Unit N, Santa Ana, CA, 92705

 

 

What is your shipping address?

Our shipping address is Element 6, 1636 E.Edinger Ave, Unit N, Santa Ana, CA, 92705

 

 

I can't find an answer to my question above?

Contact our team today by phone or by filling out our online form here.